In this webinar, Vince Hannant, founder of business consultancy, Melior Esse, discusses principles that your apprenticeship business should have in its process and operations to ensure you are in control of key decisions that influence your profit margins.
The webinar covers:
- Basic principles of operational profitability within the apprenticeship sector.
- Knowing the margins and thresholds in your product provision.
- Bringing commercial acumen into consideration in day-to-day operations.
Q and A transcript
The following is a transcript of the questions asked during the webinar, along with the answers. For any further information, do contact your Implementation Consultant, Customer Success Manager or Aptem Support.
Surely Delivery Managers need flexibility on product depending on the ratio of learners to coach by product, so they’re not pinned purely to learners.
Yes it may. If you have this kind of mixed operation then you might want to move Delivery Managers into product. In my experience most Delivery Managers are managing multiple standards so it is easier to come up with an average in terms of ratios – but do what gives you the most accurate reflection of need in your world.
My team do not have three days spare to design the TOM - Target Operating Model.
I faced the same dilemma. I gave my senior the team the authority to work on this in the manner they wished. I defined the goal, not the method. They decided they could not afford to NOT spend the time designing a methodology to make their lives easier.
I don’t want my team seeing the costs in the TOM.
Totally understand. First of all, no-one outside your finance team and board need to see the Central overhead calculations. They just need to understand the contribution margin a product needs to make and focus on that. If you don’t want them to know average salaries within their peer network then only have them work on FTE numbers. Let the finance team introduce the cost for visibility at board level only.