Welcome to the Aptem Help Centre

Search

Articles in this section

FAQ: When attempting to edit a user profile in Aptem Classic, the page freezes and does not save changes. Why is this happening?
FAQ: Is it possible to import learners and include their SSO/Authentication Type?
FAQ: Why am I unable to see an employer in the Manager dropdown of the employer organisation in the learner profile?
FAQ: How can I get a list of users who are due to expire, and what steps can I take to prevent their expiration?
FAQ: For Reviews and Compliance documents, what is the difference in permissions and functionality between the manager and an employer user with the "Employer – View All in Assigned Group(s)" permission?
FAQ: Why has my account been locked when trying to sign into Aptem and how do I unlock it?
FAQ: Why does the number of active users in the Users Overview tile (Classic) not match the number of active users within the Users tile (Classic)?
FAQ: A Learner has been put onto a delivery programme but has not signed compliance documents. We want to stop access to Aptem but let him continue later in a few months. What should we do?
FAQ: Can access to classic be disabled by default across the tenant?
FAQ: How do I enable the Classic/Console view for Learners?

See more

FAQ: How can I update the Mentor and Manager for a learner?

Sneha Sheshadri

19 December 2023 10:19

Any admin with the 'Edit Learner Details' permission can update the Mentor or Manager for a learner by following these steps:

Navigate to the Employer section under Learner Details tab and click in the pencil icon.
Choose the "The Manager and/or Mentor has changed" option.
Select the intended Manager and/or Mentor from the available options.
Click Save to update the Manager and/or Mentor for the learner.