FAQ: Why am I seeing a 'May Not Be Eligible' warning on a learner's profile?"
You may see a 'May Not Be Eligible' warning on a learner's profile (such as in the screenshot below).
This message is triggered based on the combination of responses provided by the learner during their onboarding process, specifically the three displayed in the extended Individualised Learner Record (ILR).
It's important to note that this warning is informative in nature and does not restrict any use of the system or hinder the process of claiming funding. Its primary purpose is to serve as an alert to the provider regarding potential eligibility concerns.
While the warning cannot be removed, it provides valuable insights to help providers identify and address any eligibility issues, enabling them to take appropriate actions and ensure compliance with the necessary criteria.