Please check if the evidence has a status of ‘Trainee Accepted’.

If this is the case, then the tutor who marked the evidence has the ‘Trainee Assessor’ role applied to their account.

This then means another tutor, who is not a trainee, will need to mark the trainee tutor's marking.
Once this has been marked the learning plan component should then show as ‘Completed’. If the tutor who originally marked the evidence is not a trainee tutor, then we would recommend removing the 'Trainee Assessor' role and applying the 'Assessor' role to their account.