FAQ: I have sent an activation email for a user, but they say they haven't received it. What should I do?
- Ensure that you have the correct email address
- Ask the user to check all folders or inboxes, including their junk/spam folders and any special inboxes (for example Promotions in Gmail).
- Check if the email is being sent to a work address? If yes, ask the user to check with their IT department that emails from email@aptem.co.uk are being allowed through to their inbox.
- If they are still unable to find the email, you can try re-sending using Aptem Classic (see: How do I re-send an invitation to a user using Aptem Classic?)
- If the above steps do not work, please contact Aptem Support by raising a ticket or via an email to support@aptem.co.uk