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FAQ: Why have I got the "Error - User Credentials were Incorrect" message in the EPAPro integration?
FAQ: If a learner modifies their contact address in Aptem, is this change automatically reflected in the EPA PRO section?
FAQ: Does changing a learner's EPAO automatically re-register them with a new EPAO? Would this remove their old EPAO registration or would we be required to clear these by another method?
FAQ: If we only use the Manager field in Aptem and the ‘Mentor phone number’ field in EPAPro needs to be updated, where in Aptem do we input this?
FAQ: Can you bulk populate the 'Assessor number' field for EPAPro in Aptem via CSV upload?
FAQ: Where do you need to update the Assessor phone number in Aptem to reflect this in EPA Pro?
FAQ: Where in Aptem would you update a learner's surname and email address to reflect this change in EPA Pro?
EPAPro Integration

FAQ: Where in Aptem would you update a learner's surname and email address to reflect this change in EPA Pro?

Vin Chau

06 December 2023 12:36
Updated

The surname and email address can be amended in the following ways within Aptem to reflect these changes in EPA Pro:

In Classic: In the Edit User Form, or by using the 'Change of Name' tracker.
In Console there are two scenarios:
- If the Change of name tracker is NOT enabled, you can edit the user's details in the 'Edit Learner Details' tab and save the changes.
- If the Change of name tracker is enabled, you can edit the user's details but then will have to request the change which creates a 'Change of Name' tracker.