FAQ: I am unable to find the option ‘Additional Learning Support’ in the tracker dropdown on console. Why is this?

Shruti Natrajan

Updated 07 February 2025 08:58

This process automation will be applicable to any learners who have an "Active" programme status. Please note that this process automation is limited to delivery programmes only, as this is where funding rules require changes to be monitored.

Articles in this section

FAQ: If a Break In Learning tracker is used, will this automatically pause all active aims within the ILR?
FAQ: I am unable to assign a tracker to an admin. Why is this?
FAQ: I used a "Completion of the Programme" tracker to move the learner to 'Entered EPA' status. Now when I try to use the tracker again to close the aims and change the programme status, I get informed "The option cannot be selected". Why?
FAQ: When creating a Change of Employer tracker, why are we seeing the error message "Last ACT ‘Date To’ value is going to be populated with value greater than ‘Date From’"?
FAQ: How is the Last Recorded Learning date in the Withdrawal tracker calculated?
FAQ: Why am I receiving an Error message when trying to apply a Withdrawn Learner back to their Programme?
FAQ: How can I upload evidence to a closed tracker?
FAQ: How do we report on the 'expected return date' in the Break in learning tracker?
FAQ: I have created a 'Break in Learning' tracker for the learner using the process automation tracker, but I do not have the 'Return to Learning' option. Why is this?
FAQ: When you have the option to upload a document to the Additional Learning support tracker, does it become visible to the learner?