There could be a number of reasons why an error message is being produced when attempting to mark Learner evidence. If this happens, please make the following checks:
- Please check the dimensions of the Organisation logo. If it exceeds 500 × 500px, this will produce an error. You can try uploading a logo that is equal to, or smaller than 500 × 500px, to see if this resolves the issue. Please note that this change typically takes up to 24 hours for the caching to clear and the new logo to be seen on all docs.
- If the Tutor has copied Assessment comments from somewhere else and pasted them into the feedback text box, this may also produce an error. In such cases, the text may contain hidden, restricted html tags which the PDF converter cannot process. As such, we would recommend copying the feedback comments into Notepad first - this will remove any hidden or restricted text or images, and then copying from Notepad into the feedback text box.
- Another cause can be when a criteria set exists on the main delivery programme, which also exists on the sub-programme. You can resolve this error by removing the sub-programme from the Learner and applying another criteria set, or framework, that does not include the matching criteria set. This same error will apply to any Learners on the same delivery programme and the same sub-programme.