FAQ: Learners are unable to access their Learning Plans and are being prompted to sign Compliance Documents that do not exist; why is this?
Any update to the template for Compliance Documents will trigger a prompt to resign the document, even if the document has not yet been generated.
The best way to generate the document would be to ask the Learners to navigate to their Onboarding Wizards, and to click through to Finish. The documents are generated at the end of the Onboarding process, giving the Learners an opportunity to apply their signatures.