The option to opt out of sharing data is available when the learner is registered on the LRS website. You will need to visit the website, search for the learner's name using the ULN, and amend this option to resolve the issue.
Please ensure that the learner is aware that this change is being made, and that they agree to their data being shared. Once this option has been deselected, Aptem will be able to pull through the relevant PLR data as normal.